Receptionist / Front Desk Executive at BrainShare Technologies

We are Brainshare! A company specialized in Network and IT Services, have taken this challenge by providing services which include High Availability, High Capacity Network Connectivity, Network Virtualization, Network Managed Service, Network Design, Network Installation, Network Management and Security Video, Voice and Data integrated solutions.

We are a Gold Partner for Broadbased Communications Ltd. A Leading Metro Fiber Access Network provider for over 90% of Network Operators in Lagos, Nigeria.

It started laying its Fiber Optic Cable Facility in 2010 and has grown to over 2,000 Km focus in providing Fiber Optic Access connectivity to over 95% of the Banking Network, Major Mobile Network Operation, Major Internet Service Provider, Payment Processing and Switching Network, The Internet Exchange Point of Nigeria, the Nigerian Stock Exchange.Main Duties

Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
Answer and direct calls to the appropriate department or staff member.
Maintain a clean and organized front desk area and board room.
Maintaining a positive, empathetic and professional attitude toward Customers at all times.
Keeping records of Customer interactions, transactions, comments and complaints.
Assist with administrative tasks as needed, such as data entry, filing and document preparation.
Schedule appointments and meetings for staff members.
Ensure Customer satisfaction and provide professional Customer support at all times.
Build sustainable relationships and trust with external and internal Customers.
Liaise with Customer Support on fault resolutions and Customer account reconciliation.
Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
Manage the organization website chat bot or other inquiry.
Manage the social media of the organization.
Manage the delivery of parcel/order.
Follow communication procedures, guidelines and policies.
Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications

Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
Problem-solving skills.
Ability to communicate clearly.
A highly effective individual who has an absolute eye for detail and is focusedon improving business performance.
Service and process knowledge.
Friendly attitude.
Strong time Management.
Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Demand on the Job:

Must have at least 3 years cognate experience in Front Office Management.
Excellent communication skills, both written and verbal.
Commanding personality to handle stressful situations with ease.
Computer proficiency with knowledge of Microsoft Office.
Ability to multitask and prioritize tasks effectively.
Ability to work under none or minimal supervision.
Maybe required to work weekend once in a while.

Why you should apply

Competitive salary
Performance-based bonuses
Comprehensive HMO/medical coverage
Pension plan
Annual leave
Examination leave
Bereavement leave
Sick leave
Bereavement support fund
Annual leave allowance
Education/career support fund
Professional Certification Incentive
Free interest loan
Free lunch every day
Overtime allowance
Public holiday bonuses.