Staff UX Researcher, Growth
At HubSpot our core value is to Solve for the Customer. The UX team lives this as we strive to better understand, serve, and delight our customers. We help more than 200,000 small and medium-sized businesses grow their businesses every day.
If you’re a very experienced UX Researcher interested in working in a fast-paced SaaS tech environment and excited to drive forward strategic research projects with demonstrated impact – we’d love to hear from you.
Key Responsibilities
- Identify, design, and conduct high-impact research on customer experiences that drive growth across every touchpoint in a customer’s lifecycle.
- Analyze large datasets to identify patterns in customer behavior, particularly around activation, free-to-paid conversion, time-to-value, and early lifecycle retention.
- Partner directly with the Product Leadership Team as a trusted strategic advisor and voice of customer expert for key Growth workstreams.
- Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, data visualizations, and conversations.
- Mentor and advise fellow UX researchers through regular feedback sessions, work reviews, and collaborative projects.
- Collaborate with other researchers across HubSpot to raise the bar for research and align on best practices.
Requirements
- Extensive experience: 7+ years of experience in UX research.
- Deep mixed methods expertise: Expert knowledge of mixed research methods including survey science, questionnaire design, sampling techniques, and statistical analysis.
- Strong analytical skills: Ability to analyze large datasets, identify key insights, and draw meaningful conclusions.
- Excellent communication skills: A skilled communicator with the ability to translate complex research and data into compelling, clear, and concise narratives for both technical and non-technical audiences, including executive leadership.
- Executive presence: Track record of earning credibility with senior leadership through consistent delivery of actionable insights and serving as a trusted thought partner.
- Business acumen: Ability to understand and orient your work to align with and advance company-wide priorities.
- Strategic autonomy: Highly autonomous and proactive, with exceptional judgment in prioritizing research questions and demonstrated ability to operate independently while managing multiple projects simultaneously.
- Growth mindset: A passion for learning, feedback, and continuous improvement, with a demonstrated ability to adapt to new challenges and technologies.
- Collaborative spirit: A strong team player with excellent interpersonal and collaboration skills.
- Education: Master’s degree or Ph.D. in a relevant field (e.g., Human-Computer Interaction, Psychology, Statistics, Sociology) preferred.
- Culture Champion: Someone who is aligned with our HEART values, including high self-awareness and a strong ownership mentality.
- Nice to have: Growth domain expertise, including understanding of product usage and conversion metrics, freemium business models, product-led growth (PLG) strategies, and small business customer needs.
About UX Research at HubSpot
- You will be part of a community of approximately 40 UX researchers.
- UX researchers are embedded directly within product lines to be as close to the customer and product strategy as possible, in order to gather the greatest insights to impact our customers.
- You will be empowered to show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both.
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We are deeply committed to emerging technologies and the innovation they offer, enabling us and our customers to work smarter, automate intelligently, and concentrate on creating significant impact.
We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!
Want to know more about product design at HubSpot?
- The possibilities of “and” — prioritizing usability alongside feature growth
- By the people, for the people: keeping your design system evergreen
- See all HubSpot UX blog posts
Cash compensation range: 210000-336000 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.
