Customer Service Manager (Quality Assurance), Agbara at Beta Glass Plc
Beta Glass, a proud member of the Frigoglass Group, stands as a strategic partner to international beverage bottlers. Positioned as a major supplier of glass packaging, we play a crucial role in the burgeoning markets of West and Central Africa.
Our diverse range of glass containers offers superior packaging solutions to clients across various sectors, including soft drinks, beer, spirits, cosmetics, and pharmaceuticals. We are committed to delivering excellence in our products. At Beta Glass, we are not just suppliers; we are partners in progress, dedicated to setting new standards in the glass packaging industry.Job purpose
Coordinate trial runs at customers’ plants and resolve customers’ complaints with effective communication between customer, commercial and operations teams.
Responsibilities
Coordinate and monitor trial runs on new product, fresh deliveries and communicate feedback to the concerned plant
Visit customers’ plants to ensure that feedback on supplies is addressed without degenerating into complaints
Conduct joint investigation of root cause for complaints and give feedback to the concerned departments
Conduct at least one training programme in the plants per month for appropriate employees on quality process and customer complaint handling
Coordinate and write monthly report on customer complaint CAPA and status of implementation and effectiveness
Participate and support compliance with the requirements of ISO management systems subscribed by the company
Qualifications & Experience
Bachelor's degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food Science, Statistics and related field
7 -10 years in relevant field (Food and Beverage, Packaging, FMCG)
Problem solving skills and objectivity in judgement
Ability to travel at short notice
Knowledge of ISO management system
Ability to use Microsoft office packages – Excel, Word, Power Point
