Customer Service Representative (Associate Trainee) – Everyday Dose Inc.

Remote Customer Service Agent (Associate Trainee) Opportunity

Are you passionate about providing exceptional customer service? Everyday Dose is seeking a dynamic individual to join our team as a full-time Customer Service Representative. This associate trainee role is remote, allowing you to work from the comfort of your own space.

Responsibilities:

• Respond promptly and effectively to customer inquiries through email and chat.
• Manage customer orders efficiently.
• Use available tools and resources to continuously improve the customer experience.
• Develop personalized responses to enhance customer satisfaction and foster loyalty.
• Collaborate with the team to ensure a seamless customer experience.
• Handle customer queries with accuracy and attention to detail.
• Participate in team meetings, training sessions, and feedback reviews to align on goals and continuously improve performance.

We’re Looking For:

• A dynamic individual with a passion for customer satisfaction and e-commerce.
• A team player who thrives in a collaborative remote environment.
• Someone with empathy who can genuinely understand customer concerns and address them with kindness and effectiveness.
• Quick problem-solving abilities and keen attention to detail.
• Someone engaged with the company and willing to take ownership by flagging issues proactively.
• Familiarity with online collaboration tools (e.g., Slack, Gmail).
• Ability to adapt to a fast-paced remote work environment.
• Fluent in English, written and spoken.
• Immediate Availability.
• Available to work standard business hours in the Portugal time zone (WET), with a rotating weekend shift (one weekend per month).

Nice to have:

• Previous experience in customer service, especially in remote or distributed work environments.
• Experience in fields such as sales, technical support, or administration involving customer interaction.

What We Offer:

• A goal-oriented work environment with KPIs to drive success.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and internal promotions.
• Ongoing training and professional development programs.
• Flexible, remote-first work culture with global collaboration.
• Wellness benefits and paid time off to support work–life balance.
• Recognition programs to celebrate individual and team achievements.

If you’re enthusiastic, a fast learner, and ready to be a key player in our customer service team, we want to hear from you. Join Everyday Dose and be part of a brand committed to making positive impact and revolutionizing everyday products.